F-MEMBER Point Earning Terms and Conditions
F-MEMBER members may earn points from purchases of goods or services at participating stores within the designated areas of the shopping center, subject to the following terms and conditions.

1. Point Earning Rates

1.1 Every THB 25 of Net Spending = 1 Point
Applicable to goods and services in the following categories: Food & Beverage, Fashion, Cosmetics, Spa, Hair Salons, Nail Salons, Bookstores, Pharmacies, Ski 365, and Future Arena (football, futsal, and badminton courts).

1.2 Every THB 50 of Net Spending = 1 Point
Applicable to goods and services in the following categories: IT, Furniture, Home Appliances, Kitchenware, Musical Instruments, Tutoring Institutes, Aesthetic Clinics, Dental Clinics, Polyclinics, and Fitness First.

The classification of stores and business categories for determining point earning rates shall be based on the business categories designated by the Company in the F-MEMBER system.

2. Point Calculation
2.1 Points are calculated based on the actual net amount paid as shown on the receipt, after all applicable discounts have been deducted, including store discounts, shopping center discounts, discount coupons, or any other discounts that reduce the amount payable by the member.

2.2 Points are calculated separately for each receipt according to the point earning rate applicable to the respective store.

2.3 If the net amount on a receipt, when divided by THB 25 or THB 50, leaves a remainder, any amount below THB 25 or THB 50 shall not be converted into points and cannot be combined, accumulated, carried forward, or added to any other receipt or purchase transaction.

Examples:

•   For a store with an earning rate of THB 25 = 1 point, a net spending amount of THB 124 earns 4 points. The remaining THB 24 will not be counted.

•   For a store with an earning rate of THB 50 = 1 point, a net spending amount of THB 149 earns 2 points. The remaining THB 49 will not be counted.

3. Daily Point Earning Limits

Each member may earn points subject to all of the following limits:

3.1 Maximum of 3 receipts per store, per member, per day.

3.2 Maximum of 10 receipts in total across all stores, per member, per day.

3.3 The maximum total spending eligible for point accumulation is THB 100,000 per member, per day.

All three limitations apply concurrently.

Once a member has reached the maximum number of eligible receipts or the maximum eligible spending amount for that day, any receipts or spending exceeding such limits will not earn points and cannot be carried forward to the following day or any other day, nor transferred for point accumulation through another member’s account.

Splitting purchases, payments, receipts, or taking any other action for the purpose of exceeding the above limits shall not entitle the member to earn additional points.

4. Eligibility to Earn Points

4.1 The right to earn points is exclusively granted to the member who actually purchases the goods or services and makes the payment for the transaction submitted for point accumulation.

4.2 If a receipt or tax invoice specifies the purchaser’s name, the first and last name shown on the document must match the first and last name of the F-MEMBER member requesting the points.

4.3 Members are not permitted to use receipts or proof of purchase that do not result from their own actual purchases or payments, including receipts obtained, requested, collected, purchased, exchanged, transferred, received from another person or location, or discarded receipts.

4.4 Possession of a receipt or merely presenting a receipt does not constitute proof that the member is the actual purchaser or payer.

5. Receipts Eligible for Point Accumulation
Members must present an original receipt or original tax invoice issued by a participating store within the designated areas of the shopping center.

Computer-generated receipts must contain accurate, clear, and complete information that allows the purchase transaction to be verified, including the store’s Tax Identification Number. Receipts must be intact and all essential information must be legible, with no erasures, alterations, modifications, or additions.

For goods or services involving a deposit or advance payment, such as air conditioners, eyeglasses, furniture, or made-to-order products, points may be earned only after a complete final receipt has been issued following the delivery of the goods or completion of the service.

Copies, reprinted receipts, duplicate receipts, photocopies, photographs or screenshots of receipts, Bill Checks, or any other documents that are not original receipts/tax invoices will not be accepted.

6. Eligible Date for Point Accumulation
Receipts or tax invoices may be submitted for point accumulation only on the same day as the date stated on the receipt. Points cannot be claimed retrospectively on the following day or any other day.

In the event of a system or service disruption attributable to the Company that prevents a member from earning points on the relevant day, the Company may review the circumstances and process the transaction on a case-by-case basis, subject to supporting evidence.

7. Point Earning Locations
Members may submit eligible receipts for point accumulation at:

•   Future Park Information Counter, G Floor

•   ZPELL Information Counters, G Floor and 2nd Floor

•   Exclusive Lounge, 1st Floor

Point accumulation must be completed within the operating hours designated by the Company for each service point.

8. Transactions and Receipts Not Eligible for Point Accumulation

The following transactions and receipts are not eligible for F-MEMBER point accumulation:

1. Receipts from tenant stores located within Major
2. Cash bills and handwritten receipts
3. Receipts without a Tax Identification Number as required by the Company
4. Receipt copies, reprints, duplicates, photographs/screenshots of receipts, and Bill Checks
5. Receipts for utility payments of any kind, such as water and electricity bills
6. Receipts for basic service payments, mobile phone services, and internet services of all networks
7. Receipts for Passport application fees
8. Purchases of prepaid mobile phone cards or top-ups from any network
9. Receipts from financial transactions, investments, or payments of financial obligations, such as credit card payments, loans, life insurance premiums,
10. and insurance premiums
11. Receipts for product reservations, deposits, or advance payments, including furniture, electrical appliances, or other similar products
12. Receipts for vehicle reservations or down payments
13. Receipts for gold, jewelry, and amulet frame products
14. Receipts from Central, Robinson, Big C, HomePro, Index Living Mall, Tops, B2S, OfficeMate, Power Buy, and Supersports
15. Receipts for products sold within promotional areas designated by the Company as ineligible for point accumulation
16. Receipts for repair services
17. Receipts for products purchased for resale or wholesale purposes

Any other receipts or transactions designated by the Company as ineligible for point accumulation

However, services such as car washing, hairdressing, or other eligible service categories may earn points, provided that a valid receipt/tax invoice meeting all of the Company’s requirements is presented.

Product Reservations and Deposits
Deposit slips, deposit receipts, or advance payment receipts are not eligible for point accumulation.

For goods or services requiring deposits or advance payments, such as air conditioners, eyeglasses, furniture, or made-to-order products, members may earn points once the store issues a complete final receipt after the goods have been delivered, installed, or the service has been fully completed, subject to all other point earning terms and conditions.

9. Point Crediting, Point Expiration, and Tier Calculation
9.1 Points from valid transactions will be credited to the system and become available for use from the day following the date on which the member submits the transaction for point accumulation.

9.2 Accumulated points will expire on 31 December in accordance with the point validity period designated by the Company. Once expired, points cannot be reinstated, transferred, or extended unless otherwise announced by the Company.

9.3 If a member earns points on 31 December, such points will be credited to the system on 1 January of the following year, and the accumulated spending/points from such transactions will not be included in the calculation for membership Tier adjustment for the annual period ending on that 31 December.

Such points will be subject to the terms and conditions applicable to the new annual cycle as designated by the Company.

10. Reuse of Receipts
Each receipt, purchase transaction, and payment amount may be used for point accumulation only once.

The same receipt, purchase transaction, or payment amount may not be reused to earn points, whether through the same member account, another member account, or any document referring to the same purchase transaction.

11. Purchase Cancellations, Returns, or Refunds
If, after points have been earned, a purchase is cancelled, goods are returned, a full or partial refund is issued, or the value of the purchase is reduced, the Company reserves the right to deduct or reclaim the points earned from the relevant purchase in proportion to the cancelled or refunded amount.

If any points or benefits arising from such transaction have already been used, the Company reserves the right to adjust the point balance, reclaim the relevant benefits, or take other action in accordance with the F-MEMBER terms and conditions and applicable laws.

12. Eligibility Verification
The Company reserves the right to verify the validity and accuracy of point earning transactions both before and after points are awarded.

If any irregular transaction, inconsistency, or reasonable grounds for suspecting that a member is not the actual purchaser or payer are identified, the Company may require the member to provide additional supporting evidence, such as the original receipt, proof of payment, transfer slip, transaction record, card payment evidence, or other relevant evidence reasonably necessary for verification.

The Company may verify purchase or service transaction information with the relevant stores and may review information contained in the Company’s systems to the extent necessary for verification and in accordance with applicable laws.

During the verification process, the Company may temporarily suspend the transaction, point crediting, use of points, benefits, and/or the relevant membership account.

If the member is unable to provide sufficient evidence, or if verification determines that the transaction does not comply with these terms and conditions, the Company reserves the right to reject the point claim or cancel/deduct points and benefits arising from such transaction. The Company’s decision shall be final.

13. Fraud, Misrepresentation, and Misuse of Privileges
The following actions constitute violations of the F-MEMBER terms and conditions and may be considered fraud, misrepresentation, or misuse of privileges depending on the facts and circumstances of each case:

1. Using another person’s receipt or proof of purchase to earn points
2. Collecting receipts that do not result from the member’s own actual purchases or payments
3. Requesting, purchasing, exchanging, receiving, transferring, or otherwise obtaining another person’s receipts for the purpose of earning points
4. Using discarded receipts to earn points
5. Reusing the same receipt, purchase transaction, or payment amount
6. Using copied or reprinted receipts, or documents that do not comply with the applicable conditions
7. Forging, altering, modifying, or adding information to receipts or proof of payment
8. Providing false information or evidence
9. Using a member account to earn points from purchases or services paid for by another person, or allowing another person to use the member’s account to circumvent applicable conditions
10. Using multiple member accounts, or acting in cooperation with another person, to circumvent point earning limits
11. Splitting purchases or services, payments, or receipts; transferring receipts; or taking any other action with the intention of circumventing the limits of 3 receipts per store per day, 10 receipts per day, or the maximum eligible spending amount of THB 100,000 per day
12. Taking any other intentional action to obtain points, membership Tier status, rewards, or benefits to which the person is not entitled

14. Suspension and Termination of Membership
14. 1 If any transaction or conduct appears to constitute a violation of these terms and conditions, the Company reserves the right to temporarily suspend the member account and/or related benefits for the purpose of conducting an investigation.

14.2 If, following an investigation, sufficient evidence establishes a violation of the terms and conditions, fraud, misrepresentation, or misuse of privileges, the Company may take one or more of the following actions as appropriate:

1. Refuse to award points or benefits
2. Cancel or deduct points obtained improperly
3. Cancel or reclaim coupons, rewards, or benefits obtained from the relevant transaction
4. Temporarily suspend the member account or benefits
5. Terminate F-MEMBER membership where an investigation confirms fraud, forgery, misrepresentation, use of another person’s receipts, intentional circumvention of restrictions, or other significant or repeated misuse of privileges
6. Take legal action where the conduct constitutes an offense under applicable law or causes damage

14.3 Termination of membership may result in the member forfeiting any remaining points, membership Tier status, Exclusive Parking privileges, and other benefits associated with the member account, in accordance with the F-MEMBER terms and conditions and applicable laws.

14.4 The Company will determine appropriate measures based on verifiable facts and evidence, including the nature, severity, frequency, intent, and circumstances of the conduct.

15. Employees of Stores Within the Shopping Center
Employees of all stores within the shopping center are not permitted to use purchase transactions or receipts arising from customers’ purchases of goods/services, or receipts that do not result from their own actual spending, to register for membership, earn points, redeem rewards, use Exclusive Parking privileges, or use E-Stamp parking fee discounts.

If an employee is found to have used a customer’s receipt or purchase amount to obtain benefits improperly, the Company reserves the right to suspend the relevant account for investigation. If a violation is confirmed, the Company may take action pursuant to Section 14, including termination of membership.

Exclusive Parking Terms and Conditions

16. Eligibility for Exclusive Parking
Exclusive Parking privileges are reserved for Platinum and Diamond members who meet the accumulated spending requirements within the period and under the conditions designated by the Company, allowing them access to designated exclusive parking spaces for eligible members. The number of privileges and available parking spaces is limited.

Each member may receive a maximum of one Exclusive Parking privilege per membership account.

17. Exclusive Parking Validity Period
Exclusive Parking privileges expire on 31 December of each year.

The system will process eligibility for the following year once annually after the shopping center closes on 31 December, or according to such processing cycle and conditions as designated by the Company.

18. Use of Exclusive Parking Privileges
Exclusive Parking is a personal privilege granted solely to the eligible member and may not be transferred, lent, sold, or permitted to be used by another person in order to circumvent the Company’s terms and conditions.

If any conduct suggesting forgery, misrepresentation, or misuse of Exclusive Parking privileges is detected, the Company reserves the right to temporarily suspend the privilege and/or membership account for investigation.

If an investigation establishes sufficient evidence of forgery, misrepresentation, or misuse of privileges, the Company reserves the right to revoke the Exclusive Parking privilege and may terminate the member’s F-MEMBER membership, depending on the nature and severity of the violation.

Birthday Bonus Points

19. Birthday Bonus Points
Birthday Bonus Points are calculated based on eligible accumulated spending during the member’s birth month.

Once the member reaches the accumulated spending requirement specified by the Company, the member will receive the applicable Birthday Bonus Points in the following month, according to the number of points and the Birthday Bonus Points terms and conditions in effect at that time.

20. General Terms and Conditions
20.1 The Company reserves the right to review and adjust points in the event of system errors, inaccurate information, or points awarded contrary to the applicable terms and conditions, in order to ensure that points and benefits correspond to those to which the member is actually entitled.

20.2 The Company may amend or modify the rules, terms and conditions, point earning rates, participating stores, non-participating stores, or benefits as appropriate. The Company will announce such changes through channels designated by the Company, and the changes will take effect on the date specified in the relevant announcement, subject to applicable laws.

20.3 Point accumulation, point redemption, membership Tier calculation, eligibility for Exclusive Parking, and other benefits shall be subject to the F-MEMBER terms and conditions in effect at the relevant time.

20.4 Verification, suspension, recovery of points or benefits, and termination of membership shall be carried out based on the relevant facts, evidence, published terms and conditions, and applicable laws.

20.5 In the event of any dispute relating to point accumulation, the member agrees and acknowledges that the Company shall have the authority to review and adjust accumulated points, as well as resolve any dispute and/or disagreement. The Company’s decision shall be final.