F-MEMBER Point Earning Terms and Conditions
F-Member members may earn points from purchases of goods or services at participating stores within the designated areas of the shopping center, subject to the following terms and conditions.

1. Point Earning Rates
1.1 Every THB 25 of Net Spending = 1 Point
Applicable to goods and services in the following categories: food and beverages, fashion apparel, cosmetics, spas, hair salons, nail salons, bookstores, pharmacies, Ski 365, and Future Arena (football, futsal, and badminton courts).

1.2 Every THB 50 of Net Spending = 1 Point
Applicable to goods and services in the following categories: IT products, furniture, electrical appliances, kitchenware, musical instruments, tutoring institutes, aesthetic clinics, dental clinics, multidisciplinary clinics, and Fitness First.

The classification or categorization of stores for the purpose of determining the applicable point earning rate shall be based on the business category assigned by the Company in the F-Member system.

2. Point Calculation
2.1 Points are calculated based on the actual net amount paid as shown on the receipt, after all applicable discounts have been deducted, including store discounts, shopping center discounts, discount coupons, or any other discounts that reduce the amount payable by the member.
2.2 Points are calculated separately for each receipt, based on the point earning rate applicable to the relevant store.
2.3 Where the net amount shown on a receipt is not exactly divisible by THB 25 or THB 50, any remaining amount below THB 25 or THB 50, as applicable, will not be counted toward point calculation and cannot be combined, carried forward, accumulated, or added to any other receipt or purchase transaction.

Examples:

• For a store with an earning rate of THB 25 = 1 point, a net spend of THB 124 earns 4 points. The remaining THB 24 will not be counted.
• For a store with an earning rate of THB 50 = 1 point, a net spend of THB 149 earns 2 points. The remaining THB 49 will not be counted.
  
  

3. Daily Point Earning Limits

Each member may earn points subject to all of the following limits:

3.1 A maximum of 3 receipts per store, per member, per day

3.2 A maximum of 10 receipts in total across all stores, per member, per day

3.3 A maximum total eligible spend of THB 100,000 per member, per day

All three limits apply concurrently.

Once a member has reached the maximum number of eligible receipts or the maximum eligible spend for that day, any receipts or spending amounts exceeding such limits will not earn points and cannot be carried forward for point earning on the following day or any other day, nor may they be transferred for point earning through another member’s account.

Splitting a purchase transaction, payment, receipt, or otherwise structuring a transaction for the purpose of obtaining point earning entitlements in excess of the above limits will not entitle the member to any additional points.

4. Eligibility to Earn Points

4.1 The right to earn F-Member points is exclusively reserved for the member who actually purchases the goods or services and makes the payment for the transaction submitted for point earning.

4.2 Where a receipt or tax invoice identifies the purchaser by name, the purchaser’s first and last name shown on such document must match the first and last name registered under the F-Member account used to earn the points.

4.3 Members are not permitted to use receipts or proof of purchase arising from purchases or payments that they did not personally make, regardless of whether such receipts were given, requested, collected, purchased, exchanged, transferred, obtained from another person or from any location, or retrieved after being discarded.

4.4 Possession of a receipt, or merely presenting a receipt, does not by itself constitute proof that the member is the actual purchaser or payer.

5. Receipts Eligible for Point Accumulation
Members must present an original receipt or original tax invoice issued by a participating store within the areas designated by the Company.

Computer-generated receipts must contain accurate, clear, complete, and verifiable transaction information, including the store’s Tax Identification Number. Receipts must be in complete and legible condition, with all material information capable of verification, and must not contain any erasure, alteration, modification, or addition.

For goods or services involving a deposit or advance payment, such as air conditioners, eyeglasses, furniture, or made-to-order products, points may be earned only after a complete final receipt has been issued following the delivery of the goods or completion of the services.

Copies, reprinted receipts, duplicate receipts, photocopies, photographs or screenshots of receipts, Bill Checks, or any other documents that are not original receipts or original tax invoices will not be accepted.

6. Eligible Date for Point Accumulation

A receipt or tax invoice may be submitted for point earning only on the same calendar date as the date stated on the receipt. Receipts cannot be submitted retrospectively on the following day or any other subsequent date.

If a system failure or service disruption attributable to the Company prevents a member from earning points within the required period, the Company may review the relevant evidence and consider the matter on a case-by-case basis.

7. Point Earning Locations
Eligible receipts may be submitted for point earning at:

• Future Park Information Counter, G Floor
• ZPELL Information Counters, G Floor and 2nd Floor
• Exclusive Lounge, 1st Floor

Point earning transactions must be completed within the operating hours designated by the Company for each service point.

8. Transactions and Receipts Not Eligible for Point Accumulation

The following transactions and receipts are not eligible for F-Member point earning:

1. Receipts issued by tenant stores located within Major.
2. Cash bills and handwritten receipts.
3. Receipts without a Tax Identification Number as required under the Company’s criteria.
4. Receipt copies, reprinted receipts, duplicate receipts, photographs/screenshots of receipts, and Bill Checks.
5. Utility bills of any kind, including water and electricity bills.
6. Receipts for payments of basic services, mobile phone services, and internet services of all providers.
7. Receipts for passport application fees.
8. Purchases of prepaid mobile phone top-up cards for all networks.
9. Receipts relating to financial transactions, investments, or payment of financial obligations, including credit card payments, loans, life insurance premiums, and insurance premiums.
10. Receipts for reservations, deposits, or advance payments for goods, including furniture, electrical appliances, or other goods of a similar nature.
11. Receipts for vehicle reservations or down payments.
12. Receipts for gold, jewelry, and amulet frames.
13. Receipts issued by Central, Robinson, Big C, HomePro, Index Living Mall, Tops, B2S, OfficeMate, Power Buy, and Supersports.
14. Receipts for goods sold in promotional areas that the Company designates as ineligible for point earning.
15. Receipts for repair charges of any kind.
16. Receipts for goods purchased for resale or purchases made on a wholesale basis.
17. Any other receipts or transactions that the Company announces as ineligible for point earning.

Services, such as car washing, hairdressing, or other services falling within eligible categories, may earn points provided that a valid receipt or tax invoice meeting all of the Company’s requirements is presented.

Reservations and Deposits

Deposit receipts, receipts for deposits, or receipts for advance payments are not eligible for point earning.

For goods or services involving a deposit or advance payment, such as air conditioners, eyeglasses, furniture, or made-to-order products, members may earn points only after the store has issued a complete final receipt following delivery, installation, or completion of the relevant service, and all other point earning conditions must also be satisfied.

9. Point Crediting, Point Expiration, and Tier Calculation
9.1 Points from eligible transactions will be credited to the system and available for use from the day following the date on which the member submits the transaction for point earning.
9.2 Accumulated points will expire on 31 December in accordance with the point validity cycle prescribed by the Company. Once expired, points cannot be reinstated, transferred, or extended unless otherwise announced by the Company.
9.3 Where a member submits a transaction for point earning on 31 December, the points will be credited to the system on 1 January of the following year, and the accumulated spend/points from such transaction will not be included in the calculation for membership Tier adjustment for the annual cycle ending on that 31 December.

Such points will be subject to the rules applicable to the new annual cycle as prescribed by the Company

10. Reuse of Receipts
Each receipt, purchase transaction, and payment transaction may be used for point earning only once.

The same receipt, purchase transaction, or payment transaction must not be resubmitted for point earning, whether through the same member account, another member account, or any other document referring to the same purchase transaction.

11. Purchase Cancellations, Returns, or Refunds

If, after points have been earned, a purchase is cancelled, goods are returned, a full or partial refund is issued, or the value of the purchase is otherwise reduced, the Company reserves the right to reduce or reclaim the points attributable to the cancelled or refunded amount.

If any points or benefits arising from such transaction have already been used, the Company reserves the right to adjust the member’s point balance, reclaim the relevant benefits, or take other action in accordance with the F-Member rules and applicable laws.

12. Verification of Eligibility

The Company reserves the right to verify the validity and accuracy of any point earning transaction both before and after points have been credited.

If any irregularity or inconsistency is identified, or if there are reasonable grounds to suspect that the member is not the actual purchaser or payer, the Company may request additional supporting evidence, including an original receipt, proof of payment, transfer slip, transaction record, card payment record, or any other evidence relevant and necessary for verification.

The Company may verify information relating to the purchase of goods or services with the relevant store and may review information contained in the Company’s systems to the extent necessary for verification and in accordance with applicable laws.

During the verification process, the Company may temporarily suspend the relevant transaction, point crediting, use of points, benefits, and/or the relevant membership account.

If the member is unable to provide sufficient supporting evidence, or if the verification determines that the transaction does not comply with these terms and conditions, the Company shall have the right to reject the point earning request or cancel/deduct the points and benefits arising from such transaction. The Company’s determination shall be final.

13. Fraud, Misrepresentation, and Misuse of Privileges

The following acts constitute a breach of the F-Member terms and conditions and may, depending on the facts and circumstances of each case, constitute fraud, impersonation, or misuse of membership privileges:

1. Using another person’s receipt or proof of purchase to earn points.
2. Collecting or gathering receipts that do not arise from the member’s own actual purchase or payment.
3. Requesting, purchasing, exchanging, receiving, transferring, or otherwise obtaining another person’s receipt for the purpose of earning points.
4. Using discarded receipts to earn points.
5. Using the same receipt, purchase transaction, or payment transaction more than once.
6. Using a copied, reprinted, or otherwise ineligible receipt or document.
7. Forging, altering, modifying, or adding information to a receipt or proof of payment.
8. Providing false information or false supporting evidence.
9. Using one’s membership account to earn points from another person’s purchase of goods or services, or allowing another person to use one’s account in order to circumvent the F-Member terms and conditions.
10. Using multiple membership accounts, or acting in cooperation with another person, to circumvent point earning limits.
11. Splitting purchases, payments, or receipts, transferring receipts, or taking any other action with the intention of circumventing the limits of 3 receipts per store per day, 10 receipts per day, or a maximum eligible spend of THB 100,000 per day.
12. Intentionally engaging in any other conduct for the purpose of obtaining points, membership status, rewards, or benefits to which the person is not entitled.

14. Suspension and Termination of Membership
14.1 If a transaction or conduct is identified that may constitute a breach of these terms and conditions, the Company shall have the right to temporarily suspend the relevant membership account and/or related benefits for the purpose of conducting an investigation.
14.2 If, following an investigation, there is sufficient evidence of a breach of these terms and conditions, fraud, impersonation, or misuse of membership privileges, the Company may take one or more of the following actions as appropriate:

1. Refuse to award points or benefits.
2. Cancel or deduct points that were improperly obtained.
3. Cancel or reclaim coupons, rewards, or benefits obtained from the relevant transaction.
4. Temporarily suspend the membership account or benefits.
5. Terminate F-Member membership status where the investigation establishes fraud, forgery, impersonation, use of another person’s receipt, intentional circumvention of applicable limits, or other material or repeated misuse of membership privileges.
6. Take legal action where the conduct constitutes an offence under applicable law or causes damage or loss.

14.3 Termination of F-Member membership may result in the member losing any remaining points, membership Tier status, Exclusive Parking privileges, and any other benefits associated with the membership account, in accordance with the F-Member rules and applicable laws.

14.4 The Company will determine the appropriate action based on verifiable facts and evidence, taking into account the nature, severity, frequency, intent, and circumstances of the conduct.

15. Employees of Stores Located within the Shopping Center
Employees of all stores located within the shopping center are not permitted to use purchase transactions or receipts arising from customers’
purchases of goods or services, or receipts that do not arise from their own actual spending, for the purpose of registering for membership, earning points, redeeming rewards, using Exclusive Parking privileges, or using E-Stamp parking discounts.

If an employee is found to have used a customer’s receipt or purchase amount to obtain benefits improperly, the Company shall have the right to suspend the relevant account pending investigation. If the investigation confirms a breach, the Company may take action in accordance with Section 14, including termination of membership.

Exclusive Parking Terms and Conditions

16. Eligibility
Exclusive Parking privileges are reserved for Platinum and Diamond members who meet the accumulated spending requirements within the period and under the conditions prescribed by the Company.

Exclusive Parking provides access to designated parking spaces reserved for eligible members. The number of privileges and available parking spaces is limited.

Each member may receive a maximum of 1 Exclusive Parking privilege per membership account.

17. Exclusive Parking Validity Period

Exclusive Parking privileges expire on 31 December of each year.

The system will process eligibility for the subsequent period once per year after the shopping center closes on 31 December, or in accordance with such processing cycle and conditions as may be prescribed by the Company.

18. Use of Exclusive Parking Privileges
Exclusive Parking is a personal privilege granted exclusively to the eligible member and may not be transferred, lent, sold, or made available for use by another person for the purpose of circumventing the Company’s rules.

If any conduct is identified that may constitute forgery, impersonation, or misuse of Exclusive Parking privileges, the Company shall have the right to temporarily suspend the relevant privilege and/or membership account pending investigation.

If, following an investigation, there is sufficient evidence of forgery, impersonation, or misuse, the Company shall have the right to cancel the Exclusive
Parking privilege and may terminate the member’s F-Member membership, depending on the nature and severity of the conduct.

Birthday Bonus Points

19. Birthday Bonus Points
Birthday Bonus Points will be calculated based on eligible accumulated spending during the member’s birthday month.

Once the member reaches the accumulated spending threshold prescribed by the Company, the member will receive Birthday Bonus Points in the following month, in accordance with the number of points and the Birthday Bonus Points terms and conditions prescribed by the Company at that time.

20. General Terms and Conditions
20.1 The Company reserves the right to review and adjust points in the event of system errors, inaccurate data, or points being credited contrary to these terms and conditions, in order to ensure that the points and benefits credited correspond to the member’s actual entitlement.

20.2 The Company may amend or modify the rules, terms and conditions, point earning rates, participating stores, non-participating stores, or benefits as appropriate. The Company will announce any such changes through the channels designated by the Company, and such changes will take effect on the date specified in the relevant announcement, subject to applicable laws.

20.3 Point earning, point redemption, membership Tier calculation, eligibility for Exclusive Parking, and other benefits shall be subject to the F-Member rules and terms and conditions in effect at the relevant time.

20.4 Any verification, suspension, recovery of points or benefits, or termination of membership shall be carried out based on the relevant facts, evidence, applicable published rules and terms and conditions, and applicable laws.

20.5 In the event of any dispute relating to point earning, the member agrees and acknowledges that the Company shall have the authority to review and adjust accumulated points and to resolve any dispute and/or disagreement in connection therewith. The Company’s decision and determination shall be final.